Everygen’s pricing-page cancellation FAQ and its Terms of Use, including §6 on refunds and §14 on arbitration, read on 2026-10-07. We did not cancel a subscription or request a refund.
Cancelling at a glance
| Detail | What the evidence says |
|---|---|
| Where to cancel | Everygen’s pricing FAQ: “Upgrade, downgrade, or cancel anytime from your account — no questions asked” |
| Exact menu path | Not documented on the public pages we read |
| Refunds (Terms §6) | Non-refundable except where required by applicable law; expressly includes unused credits and unused portions of a period; no prorating |
| After you cancel | Access continues to the end of the current paid period; the subscription does not renew |
| Auto-refill | Keeps charging until you disable it in account settings; refill credits last 90 days and are also non-refundable |
| Terms version | “Last revised: August 22, 2026”; operator: Viewmax LLC, doing business as Everygen |
| Disputes (Terms §14) | Binding arbitration with a 30-day opt-out |
| What we did | Read public pages only; no cancellation, refund request, or account test |
Viewmax cancellations happen in your Everygen account
Viewmax is now Everygen — the same product from the same company. If you subscribed under the Viewmax name, you cancel that same subscription under its new name. Our Viewmax-to-Everygen briefing covers what the rename preserved; this page covers only cancellation, refunds, and the credit rules that surround them.
Everything below comes from Everygen’s public pages read on 2026-10-07. ScreenSift has not signed up, cancelled a plan, or requested a refund, so this is a source summary, not a walkthrough of a completed cancellation. It is not legal advice.
What the pricing FAQ says about cancelling
Everygen’s pricing FAQ asks “Can I change or cancel my plan later?” and answers: “Yes. Upgrade, downgrade, or cancel anytime from your account — no questions asked.”
That is the whole public instruction. The exact menu path — which settings page, which button, any confirmation step — is not documented on the public pages we read. If your account’s billing area does not match that description, use Everygen’s support rather than a second charge you did not intend.
The refund rules in the Terms of Use
Everygen’s Terms of Use, marked “Last revised: August 22, 2026” and operated by “Viewmax LLC, doing business as Everygen,” answer the refund question directly. Section 6, titled “All Sales Are Final — No Refunds,” says that except where required by applicable law:
- Payments are non-refundable, and the section expressly includes subscription fees, credit purchases, unused credits, and unused portions of a subscription period.
- There is no prorating.
The pricing page’s “cancel anytime, no questions asked” and the terms’ “no refunds” are two different statements, not a contradiction we resolve for you: cancelling stops future charges; it does not by itself return money already paid. Where applicable law requires a refund, the terms carve out that exception, and the law of your jurisdiction decides what that means.
What happens after you cancel
Per the same terms, after a cancellation your access continues to the end of the current paid period, and the subscription does not renew once it ends. There is no published description of what the account screen shows during that window, and we have not tested one.
Stop auto-refill separately
Cancelling the subscription may not be the last billing switch. The Terms of Use say the optional auto-refill setting keeps charging until you disable it in your account settings. Refill credits are valid for 90 days, and they are non-refundable too.
If your goal is “no further charges of any kind,” check both the subscription and the auto-refill setting.
Credits while you decide
The credit rules do not pause while you weigh cancelling. Plan credits refresh monthly without rollover, and separately purchased top-up credits last 90 days. Our Everygen pricing breakdown sets out those rules, every plan, and the annual totals, so they are not repeated here.
What reviewers say about refunds
Public reviews add the other side of the picture. On 2026-10-02, the Trustpilot profile for viewmax.io showed 3.5 out of 5 from 79 reviews. Some visible reviewers described refunds resolved by support, alongside complaints about credit consumption, generated output, and billing.
Those are attributed reviewer accounts, not verified events. Trustpilot states it does not fact-check reviews and that they may not be representative. We present them next to the terms’ no-refund language without resolving the tension: individual outcomes can differ from the standard policy, including where applicable law requires a refund.
Arbitration and the 30-day opt-out
Section 14 of the Terms of Use provides for binding arbitration, with a 30-day opt-out. We mention it only so you know it exists; read the terms directly for the current procedure and deadlines.
Sources and what this check covers
| Source | What it supports |
|---|---|
| Everygen pricing FAQ | “Upgrade, downgrade, or cancel anytime from your account — no questions asked” |
| Everygen Terms of Use | §6 no-refund terms, end-of-period access, auto-refill, §14 arbitration; last revised August 22, 2026 |
| Trustpilot viewmax.io profile | Dated snapshot (2026-10-02) of review themes, including refunds described as resolved |
| Viewmax migration notice | The rename behind “same subscription, new name” |
This check did not cover app-store billing: if you subscribed through an app store rather than everygen.ai, that store’s own cancellation and refund rules apply, and we did not check them. We did not cancel, request a refund, or inspect an account. Terms and prices may change after 2026-10-07.
Last checked: 2026-10-07.
Frequently asked questions
Quick answers on cancelling, refunds, and credits.
How do I cancel my Viewmax subscription?
Viewmax is now Everygen, so the subscription is managed in your Everygen account. Its pricing FAQ says you can “upgrade, downgrade, or cancel anytime from your account — no questions asked.” The exact menu path is not documented on the public pages we read.
Will I get a refund if I cancel Everygen?
Under the Terms of Use, payments are non-refundable except where required by applicable law. The terms cover subscription fees, credit purchases, unused credits, and unused portions of a period, and say there is no prorating. This is a summary, not legal advice.
Do unused credits get refunded when I cancel?
No, under Terms §6: unused credits are expressly listed as non-refundable except where required by applicable law. Separately, the pricing FAQ says plan credits refresh monthly without rollover.
What happens to my access after cancelling?
The Terms of Use say access continues to the end of the current paid period, and the subscription does not renew after that. ScreenSift has not tested what the account shows during that window.
How do I stop auto-refill charges?
The Terms of Use say auto-refill keeps charging until you disable it in your account settings. Refill credits are valid for 90 days and are also non-refundable.
Do my credits roll over if I keep the plan?
No. Per the pricing FAQ, plan credits refresh monthly without rollover, and separately purchased top-up credits last 90 days. Our Everygen pricing breakdown covers the full credit rules.
Have reviewers received Everygen refunds?
Some reviewers on the Trustpilot viewmax.io profile, snapshot dated 2026-10-02, described refunds resolved by support. These are attributed reviewer accounts, not verified events, and Trustpilot says it does not fact-check reviews. The Terms of Use still state payments are non-refundable except where law requires. We show both sides and resolve neither.
What is the 30-day arbitration opt-out?
Terms §14 provides for binding arbitration with a 30-day opt-out. Read the current Terms of Use directly for the procedure and deadlines. ScreenSift is not providing legal advice.